Privacy Policy

1. Overview

Wings Events Limited (“we”, “us”, “our”) takes your privacy seriously. This policy explains how we collect, store, and process your personal data when you use our website (wingseventsltd.co.uk), make an enquiry, request a quotation, or book equipment with us.

2. The Information We Collect

When you contact us by phone, email, or via our online quote request forms, we may collect:

• Your name, contact telephone number, and email address
• Event details: date, venue or site address/postcode, guest numbers, and event type
• Billing and delivery details if you proceed to place an order
• Technical website analytics data (IP address, browser type, device information, and pages visited) via cookies, subject to your cookie preferences

3. How We Use Your Information

We use your data solely for practical business purposes:

• Providing accurate marquees and equipment quotes tailored to your requirements
• Conducting free on-site lawn surveys and venue assessments
• Managing marquee installation, delivery, and dismantling schedules
• Issuing invoices, receipts, and order confirmations
• Responding to enquiries and customer service requests

We do not sell, rent, or trade your personal data to any third-party marketing companies.

4. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), our lawful bases for handling your data are:

• Contractual Performance: To provide quotations and deliver event hire contracts requested by you.
• Legitimate Interests: To run our business efficiently, maintain customer records, and improve our services.
• Legal Obligation: For financial reporting and HMRC tax compliance.

5. Data Retention & Security

We retain enquiry records for as long as required to assist you with your booking. Financial and contractual transaction records are kept for 6 years in accordance with UK statutory accounting obligations. We apply appropriate physical, technical, and organizational measures to safeguard your information against unauthorized access or disclosure.

6. Your Rights

Under UK data protection laws, you have the right to request access to your personal data, request correction of any inaccuracies, request erasure of your details (where retention is not mandated by law), or object to processing. To exercise any of these rights, please contact us.